At NegiKart, we strive to ensure customer satisfaction by providing quality products and reliable service. However, if you are not satisfied with your purchase, you may request a return according to the policy outlined below.
1. Return Eligibility
Customers may request a return within 24 hours of receiving the product under the following circumstances:
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The product is damaged during delivery
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The wrong product was delivered
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The product is defective or not functioning properly
Mandatory Unboxing Video Proof
To request any replacement or claim, customers must provide:
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Continuous unboxing video proof (starting from the sealed package)
Requests made after the return period may not be accepted.
2. Return Conditions
To qualify for a return, the following conditions must be met:
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The product must be unused and in its original condition
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The original packaging, accessories, manuals, and invoice must be included
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The product must not show signs of physical damage caused by the customer
NegiKart reserves the right to reject return requests if the product does not meet the above conditions.
3. Non-Returnable Items
Certain products may not be eligible for return, including:
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Products that have been used or installed
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Products with missing accessories or packaging
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Products damaged due to improper handling by the customer
4. Return Process
To initiate a return request, customers should:
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Contact us through the Contact Us page on our website.
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Provide your Order ID, product details, and the reason for return.
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Our support team will review the request and guide you through the return process.
5. Refund Process
Once the returned product is received and inspected, the refund will be processed.
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Shipping charges are non-refundable
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Refunds are usually processed within 5–7 working days
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Refunds will be issued through the original payment method used during purchase
6. Replacement Option
If the product is defective or damaged, customers may also request a replacement instead of a refund, subject to product availability.
